Employee Caregiver Task Sheet FAQ

Q. When I call the system says phone number not received?

A. You are not using the correct phone number that is on record for the client/participant time.

Q. I am not sure if I clocked in/out?

A. Download the app to see your clock times. You will be able to view hours worked and hours available to work for the week.

Q. I do NOT know how to clock in/out using the telephone?

A. Review the email that was sent to you or ask the participant/guardian for the "Task Sheet" that was mailed to the home.

Q. I forgot to clock in/out?

A. The Caretaker MUST call to report any missing time. Client/Participant/Guardian CANNOT report missing times. Client/Participant/Guardian can ONLY verify service time.

Q. My phone is NOT working?

A. Use the client's phone number on record to clock in/out when providing services. Or download the app to available devices.

Q. I clocked in using the app on my phone, but my phone is not working and

A. Use your clients/participants phone on record to clock out, or download the app to available device.

Q. The definition of phone not working for the caregiver and client/partici

A. Phone is broken, phone lost or stolen, phone disconnected by service provider.

Q. What are reasons I cannot use for not clocking in?

A. The Phone is dead. The phone was gone out of the home. The phone screen was locked. Phone is broken, lost or stolen, or phone disconnected by service provider.

Q. How do I know what to enter at my clocking out (departure time)?

A. use the Task Sheet that was provided to you.

Q. My Client/Participant phone is not working?

A. Download the app to clock in/out to any device.

Q. I am not sure how many hours I worked already?